2月 2023

I find the customer service provided by the WIX team of Specialist to be an enjoyable and educational experience. I have used both the online chat and the person to person phone call for different media and editing questions, the specialist has always been patient, many times walking me through editing and media apps, all the while establishing a rapport encouraging a working relationship. If they do not have the answer they will forward me to someone who does. I quite enjoy the conversations between us, the plus is I am learning at the same time. Many times we have shared a laugh as well. A great experience for me.

Our site went down and we could not get the reactivation link to work. I jumped on a live chat with a customer service rep and in minutes, she was able to walk me through the steps needed to get the site back up!

So far all is good for their Professional EDITOR X. I designed my website icanwebdesign.co.uk and a new customers website HJShire.co.uk using this software.Customer support are a great help when problems arise.Hoping to have a good future with this company!

As a customer of several years standing I find that I cannot contact the company by any means. Is the company still in business and if so, why can't one reach them?

Customer service sucks. I called about a billing issue, expecting to talk to someone that could do something about it, and instead got someone who was clearly not in the U.S. Although a pleasant guy, he redirected me to an automated refund request system through the website--he was virtually useless. Of course, cannot speak to anybody that would be able to review my case, and the request was promptly denied in an automated email the next morning without any contact person to follow up with.They truly are just trying to take your money and don't care about helping the customer. Good luck if you try to use this company!Update: increased from 1 star to 3 stars after we were honored a refund after submitting a complaint.

I'm very surprised to see such a low rating of this company, it should be much higher to my opinion.

Super!! Creative site, i am very impressed. Greetings from Switzerland

I angrily migrated from weebly over back to wix after all they’ve made me been through like weebly website are so basic and always wants you to manually reset everything, like takes for so long to carry out any given instructions trust me, saw reviews about tech cyber and immediately I spoke with them on 12012979269, they migrated me over to wix before an hour, like I’m so happy using wix now cause they way more reliable and easy to navigate... good customer support and always recommended..

I like the way professionals giving information. They're open and kind. And we know customers are different.