1月 2023

Visited the Liffey Valley store, Dublin, on Tuesday 28/6/22 with items to return. The young woman, Catriona, who was incidentally the only staff member serving, was incredibly professional and courteous even in the face of a queue of customers forming behind me. She also had to contend with temperamental store equipment which resulted in further complications to the transaction. Even in the face of these issues she was calm, efficient, customer focused and also took the time to wish me a nice evening.A lovely young woman and a valuable employee who manifested great Customer Service.I hope that H&M management will acknowledge and share this much deserved positive feedback with the box office collection and shopping centre and booking service team regarding the box office collection and analysis

I have never had a bad shopping experience at H&M and it's usually my go to. Free shipping if you are a club member which is easy to sign up to, free returns and you collect points in order to get further discount/offers. They regularly have promotions and I love how they have nice clothes which are reasonably priced. Literally my favourite shop! I have also found when I have returned items the refund is processed very quickly! So efficient and happy to shop here everytime with confidence

If you live in Canada (I live in Vancouver) your order will arrive at least 25 days after ordering. I suggest you check in with HM via email at the 16-day mark. In terms of the actual order, everything was okay and aside from delivery times hm did nothing wrong with my order.

Good affordable clothes and their conscious range is really impressive. I would love to hear them spread the word about how good their conscious range is for the environment a bit more e.g in their ads and raise awareness about why its important.

I need to say that today I had the BEST CUSTOMER SERVICE on the line for H&M. German, the agent, not only was friendly and polite but understood the issue, solved it and on top of that extended a voucher for a lost item. He speaks german, english and Spanish and gets a 5 star recognition from me as he really rocks in providing the best service ever!! I would really love to speak to his manager or upper manager to recognize his work! Bravo

I went to Westfield Stratford H&M, my order was click and collect, I went to collect , I informed one of the staff who was blonde guy , I explained him I lost my phone and my order confirmation was in tht and today was my last day to collect, he took me to another staff , he was Indian guy, he didn't bother to move from his place no help from him, I don't remember his name I think madsul, it look like he don't care than again tht blonde guy call another guy I m not good with name but again I guess fotcus, nd he helped , so thank to both of you, the problem with click nd collect was no one available on tht desk, u have to wait nd wait, but in the end all sorted.

I have placed 3 online orders on h&m. I have had good experiences with all of them. I didn't have to worry about customs, there's a larger selection, and there's free shipping over an average threshold. Also the coupon code helped me save some money. My only complaint is the website is not the best and they don't have a good tracking system for packages. Also the 2 day processing time is quite slow but once it ships it arrives in 2-4 days which is decent considering that I got free shipping.

Been shopping for years and always had a good experience with returning my orders. Sizing can be a bit off though and they’ve seem to have discontinued their more ‘edgy/grunge/rock’ range for a while now which is a shame.

I often order items on H&M app (the last order I received today). I love the quality of H&M items, especially sweaters and kid's clothes. Shipment is always fast. That's why I don't have complaints at all

I received my quilt late even though I paid for early shipment. However I wanted to say that I was extremely pleased with the quilt was very pretty and I did read a lot of the reviews here and which made me little bit angry before I got the product but it is very pretty quilt and I have asked for refund for the promise of really shipment but the product itself is very nice.