2月 2023

Really easy to use, and nice solution to manager customer tickets. Their guide product could use more customization options though.

Made handling customer requests so much easier! A very happy customer

I ordered the multi function saw with protective case and 9pcs of saw blades from HourlyholidayDeals of Zendesk. My order #23955 arrived late without the protective case and only 3pcs of saw blades. Customer service has been slow, but I finally received my complete order after reporting the missing items . I think there's a lag time due to the proximity of the shipper being in China.

Decent... price is low... thats the best about it.

Really good tool for your business if you're focusing for efficient customer support work. UIX is very eye pleasing and convenient, it has everything you need for customer support work, and the pricing is not that bad. Besides that, it has a really comprehensive help center, where you can find most of the questions you need to answer, and if that doesn't help, their support is really helpful with all your issues. But of course it lacks some basic functionality, that other businesses already practices, and it seems that it takes a lot of time, to get those necessary updates being implemented. And sometimes it seems that they're more focusing on money part rather than their customers needs.

I see people talking positively about MOHABUB and i feel elated because he is everything they say he is, his strategy is absolutely the best and his trades brings in good profits within 7 working days, i recommend him to a friend who has skeptical and invested $1000 and last week he made his withdrawal (+1778 608 0467)

Having used Zendesk now for two years its been good.We were very grateful that in the first year they didn't charge us anything for the product. This was a good idea by them as it gave us time to bed the product in and justify its worth.The online knowledgebase has been a great help in supporting large numbers of clients remotely. Customers can log tickets through our cloud solution as we have integrated the two products which looks professional and helps us not lose support requests.It's easy to track tickets and how we have performed when responding. The only thing I would like to see is the SLA's tools as part of the basic subscription.At $80's a month it's not cheap but does the job. I am surprised at the other negative reviews.

Have used your ticket system for 6 years. It’s time to change . Never experience so bad UX in a app.

Even though we canceled, Zendesk proved its high-class and humane customer service by still reacting and solving an issue we had incredibly quickly and hassle free. In that kind of scenario, where a company has no future benefit of a customer, true class really shows itself by still helping in this kind of way!Apart from that, the knowledge base has always been very useful to us, though the other features didn't quite meet our needs.German:Wir hatten zwar gekündigt, da es nicht ganz unsere Bedürfnisse erfüllte, aber die 3 Jahre, die wir die Wissensdatenbank nutzten, waren zu unserer vollsten Zufriedenheit.Obwohl wir bereits gekündigt hatten, war der Kundenservice zudem bei einem kurz vor Ablauf aufgetretenen Problem extrem schnell und hilfreich - da zeigt sich wahre Kundenorientierung: Top Service, obwohl von dem Kunden (in dem Fall uns) keine zukünftige Zahlung ins Aussicht war.