Zendesk 優惠券代碼和折扣券 8月 2022

It is very useful and gave me a lot of help with my workload. The gui is simple and support is ok, considering the amount of request they receive daily.

Good product, poor account management and support. Make sure to fully read your contract, as they aren't too forgiving.

Not a huge fan of the direction the product is going to, but they are still the bestJust wish their subscriptions were easier to navigate.

Even though we canceled, Zendesk proved its high-class and humane customer service by still reacting and solving an issue we had incredibly quickly and hassle free. In that kind of scenario, where a company has no future benefit of a customer, true class really shows itself by still helping in this kind of way!Apart from that, the knowledge base has always been very useful to us, though the other features didn't quite meet our needs.German:Wir hatten zwar gekündigt, da es nicht ganz unsere Bedürfnisse erfüllte, aber die 3 Jahre, die wir die Wissensdatenbank nutzten, waren zu unserer vollsten Zufriedenheit.Obwohl wir bereits gekündigt hatten, war der Kundenservice zudem bei einem kurz vor Ablauf aufgetretenen Problem extrem schnell und hilfreich - da zeigt sich wahre Kundenorientierung: Top Service, obwohl von dem Kunden (in dem Fall uns) keine zukünftige Zahlung ins Aussicht war.

Having used Zendesk now for two years its been good.We were very grateful that in the first year they didn't charge us anything for the product. This was a good idea by them as it gave us time to bed the product in and justify its worth.The online knowledgebase has been a great help in supporting large numbers of clients remotely. Customers can log tickets through our cloud solution as we have integrated the two products which looks professional and helps us not lose support requests.It's easy to track tickets and how we have performed when responding. The only thing I would like to see is the SLA's tools as part of the basic subscription.At $80's a month it's not cheap but does the job. I am surprised at the other negative reviews.

Thibaut was extremely helpful explaining the different functionalities within Zendesk and answered my questions in great detail. He recommended features/tips to utilise the platform effectively in order to meet our business requirements.

I am new to Zendesk, and didn't know how to unban my self, as I had foolishly done so as a practice, not knowing the consequences.I went on to the Zendesk website and used there chat, and got help very quickly. Problem solved. Also works very well with my website. This was all done on the free plan.I now see that the free plan limits me to only 1 conversation at once. This is not good enough.Please change the conversation limit on a lite plan.

Have used your ticket system for 6 years. It’s time to change . Never experience so bad UX in a app.

The Zendesk Shopify App and software are great! You can see all the information you need about the customer and do not have to log in to the admin area of the Shopify Shop. Especially great is their own support team. Due to a mistake, I accidentally paid 228$ too much. They didn't have to refund me, but they did within a day! Much love going out to Ella and Greg from Zendesk!

Made handling customer requests so much easier! A very happy customer