1月 2023

I love Sephora! But i wish they had more shipping carrier options, and more discreet packaging. I don’t trust UPS at all. And I was wrong to give it another chance. Ordered a few items and it got delivered at 10AM, they knocked once, then left. I got up a couple minutes later to check and there was nothing. I doubt anyone stole my package in that insane short amount of time and it could only mean the carrier took it back/stole it. My tracking still said delivered at front door but there was nothing even after checking everywhere I possibly could. Never changed so I reached out to Sephora and got it reordered. I just hope they don’t steal it this time. And I hope in the future Sephora gets rid of their logo in their box, as it does seem tempting for others to steal.

Sephora is a good beauty catch all site for makeup and hair care. It is expensive though. Everything is full price most of the time but you can get free shipping for a year with the Flash program. You get 2 free samples with every order & with promo codes, you can get deluxe samples with purchases over $25. They have a decent point system too. Their play box is fun. But samples are often missing or supplemented. I like the selection and each week there's a sale lineup of a few items too.

I have always had fantastic customer service with Sephora! I am more of an online shopper, but I do occasionally go in store as well. The associates are always welcoming and eager to assist. On the very rare occasion that I have had an issue with an online order, their customer service team by phone, chat, or email have always helped right away, no questions asked! The shipping is always 1 or 2 business days, as well, so very fast! I have been a loyal Sephora shopper for well more than a decade and will continue to be!

I love the mail order. They carry the best brands all in one place. Returns can be mailed back or taken into nearest store.

I have never had a problem with them, although my age is off for some reason and you have to call to get it changed. That is very dumb, I also wish that shipping had went a tiny bit faster. Other than that 0 problems.

good and bad, cuz they have a lot of exclusive products, and the price is not beautiful

My review is for the Edina MN store. The associates are so helpful! They really pay attention to your skin and hair type and know the ingredients in all the brands they carry. I am a huge beauty nerd and even I was impressed with how much they know!

Ordered from them multiple times. Never had a problem and my package came early, even during the busy holidays! Returns are quick and easy in store.

If had issues in the past with delivery. I just go to Ulta and walk in.

Next day delivery, absolutely fantastic! I was amazed at how quick it all was!!