Şubat 2023

surprised to see this site get so much hate!I have only encountered super friendly customer service that were always ready to help and offer suggestions. Yes, they may take a while to respond but their friendliness makes up for it :-)

Good bought lipstick here and was happy with the quick delivery service.

I love sephora. I'm a little surprised at the negative reviews below because I have been a customer for 4 years and never had a bad experience with the company. There was one incident with a sales person that was shocking but it wasn't sephora's fault and the employees fault only.

Always amazing customer service and they give samples to test out products like foundation and primer and perfume so you can try before you buy. I always end up with more than I meant to buy!

I was surprised to see the negative rating that Sephora has. I've been shopping online at Sephora.com for at least ten years, and I've never had a bad experience. To my chagrin, I made Rouge status one year--Oh my! I have had issues and had to deal with customer service, but the issues were always solved properly. Once, Sephora did not receive a return in a very long time, and they just credited me. They told me that if it came in, I wouldn't get a second refund. (Of course not!) But I was stunned by that. I figured the best they would do was give me a discount code, if anything. I didn't even ask for anything; I was just asking if there was any way to track the package if I used their label. This was back when they gave you peel off labels with the order. They said no, but given how long it had been, they would just go ahead with the refund. Now, I did not give them a 5-star because they do not seem to know anything about the products when you call in. If you can read, you can get all the same information they have. I called in once to ask about a lipstick color to replace a discontinued color, and they knew nothing, another time to ask about fragrances, and all they did was read what was on the site to me. Wait times are also a little too long, but overall fine.I'm also VERY MUCH not a fan of the fact that they have removed the customer Q&A on the site. That chatty-chat garbage is exactly that. Garbage. I want to look up the issue I'm concerned with about a product and 9 times out of 10 find the answer to my question right away. But now, I'm supposed to pitch out the question that has probably been asked and answered 100 times already and wade through dozens of people saying things like "this is such a pretty lipstick" when my question was "Does this lipstick bleed into lip lines?" before anyone even starts to actually answer the question. What a waste of time!

Very disappointed Sephora has taken a political side by dropping conservatives.... does that mean they don’t want conservative money? I loved ordering from Sephora but have just cancelled my account... for the record, I’m not republican or democrat... just loyal American that will not give my money to ANY business, school or church that is biased... I believe in God and country... and am saving a ton of money these days

The fundamentals of Beautification if you haven't heard of Sephora you should come out from under that rock and brush on over to Sephora

Loveeeee the range of products and it’s my one stop shop for everything beauty. My only peeve is that the customer service team can improve in terms of response time and manner. A little care and empathy goes a long way.

Sephora is tops! Sometimes shipping can be a little slow, but they have the best products with big chose. It's a great sample box and the best out of all I have tried.

I love the mascara they made but now they've stopped selling it. Buying online is easy to do but over the years they've reduced the perks you get with buying with them and now I can get the same products cheaper elsewhere.