1月 2023

I have always given Fitbit FIVE STARS! But I’m wondering what has happened recently. I remember being on a totally different site not even sponsored by Fitbit complaining about how the clip had fallen off of one of my earliest Fitbits & someone from the company offered me a brand new Fitbit with proper receipts. Once upon a time, I reviewed them as the BEST customer service ever! Yesterday I reached out to them about not receiving my weekly stats email & got a rep Named Phil. He assured me that I’d receive it & instructed me to check my email. It still hasn’t shown up. We’ll see if I get THIS week’s tomorrow. I also asked him why I wasn’t receiving my additional sleep stats once I woke up & then went back to sleep. He informed me that nothing less than 3 hour recorded. Which is not true. I’ve received less than one hour stats before. Also I was supposed to get a review after I was assisted & waited. But never received anything. I must say that the whole exchange was like night & day in regard to how it used to be.

I wish I'd done the smart thing and looked up reviews for fitbit online before I bought it. With such terrible reviews, i wouldn't have bought 1. That said, I received my new Fitbit Inspire or Aspire( I've seen it both ways) on Friday. I installed the app on my Samsung s6+. My only problem at this point is when signing up for fitbit. For date of birth a calendar pops. Easy enough to change from July to September and tap the date. So far so good right? Well, how do you input the date? It doesn't let you type it in. So i went all the way back through months and months until 1945. When I got done, it was back to something like 1994 when I checked. I dread to think what problems I'll have in the future after reading all these bad reviews. I used it today while walking and it seems to log and sync just fine. However how would I log all these other things like food? I could figure it out i guess, but seems like too much trouble when all I want to do is log steps, heart rate, etc. Apparently this doesn't log pulse and heart rate. That's a rip for 100dollars. Jave a beautiful day and I really hop some of you get what you paid for.

I bought a versa under a year ago, so love it. Stopped working, Fit Bit stepping up and replacing it after extensive online troubleshooting, so impressed!!!!!

Incredible service, my girlfriend had her fitbit break 2 times in 2 years.Fitbit replaced it 2 times without any hassle or questions. The second time they even asked if we would like a discount on another Product instead.Only good experiences here in Switzerland. Keep it up guys!

I bought the Fitbit Charge 4. Since then I have lost 11KG and now in remission to my type 2. The watch has been a massive motivator, where I have tracked my cals intake and outtake via the app. Monitors my gym progress and tells me that I have x steps left for the day. I called customer service via Amazon and they helped me in setting my watch to 24 hr mode setting. Well done Fitbit team.

I have had two Fitbit Charge 2 in the past year. The first had 2 problems: the wrist band broke and I nearly lost my watch. The screen cracked by itself without any cause. Although the service department took their time and asked many things, they eventually replaced my watch that was sent to me by mail. For my second watch, I ordered leather like bands by Amazon. No problems so far. I DO WANT TO MENTION THAT BOTH WATCHES GROSSLY UNDERESTIMATE PULSE RATE WHEN EXERCISING. THIS CAN GO UP TO 40-50 HEARTBEATS / MINUTE. Using a second heartbeat monitor ona treadmill, I have registered a rate of 140 on the monitor and 92 on my watch. This happens every time. Needless to say this is terribly unsafe and the watch should not be trusted for pulse rate. As far as footsteps, it seems reliable.

Customer service is on point. After experiencing a charging issue with my Charge 3 I emailed the Fitbit team, fully expected the reply to take a good couple of days but actually it was a matter of hours. After following the advice I was given and the Charge 3 not responding to it I was promptly sent a link to arrange a replacement free of charge. Technology isn't perfect and has its faults but the customer service to get this resolved was great. Thank you FitBit.

The screen on my Charge 3 recently glitched after owning the tracker for 9 months; the device was still syncing to my phone but the screen would no longer turn on. While it's unfortunate that my Fitbit has been a glorified pedometer for a few days (hence 4 stars), the customer service process (logging a ticket online, webchat, attempted remote fix instructions, and replacement) were extremely simple, straightforward, and hassle free.Was pleasantly surprised with the ease of the warranty replacement.

My Fitbit Versa 2 and Inspire HR are both great smartwatches. Can't do as much as my Apple Series 5, but thankfully both Fitbits have very long battery lives. Longer than advertised.

I have the ionic and it’s great I just need you guys to fix the Arabic it reads it as boxes please fix it I’m about to switch over because of this I can’t read my messages please please