2月 2023

Ordered a few things in the sale. All received quickly and well packaged. Two sent back using free returns label. Tracking shows items delivered though All Saints customer service re-defined the definition of delivered saying this means its delivered to local PO. Returns label had All Saints Warehouse address. Contacted All Saints customer service who said wait a month for a refund. Therefore the £500 sale I was going to now make I am not sure as I know I will be waiting a long time if I need to send it back. JLP refund within 3 days of return postage and Amazon refund on the day of return postage. All Saints did refund all returns following me posting this review.

I've never had a problem with AllSaints. The clothes are always made well and I live in them! Years ago my husband went to a store to complain about a leather jacket that appeared to 'wear' quite quickly. No issues at all... they let him exchange for any other leather jacket in store. Always had brilliant customer service!

I recieved a MÚSICA SS crew (MDO35Q) jet black XL instado of JORA RIB RUANACHARCOAL one SizeGender W;Commodity Code 6117106020My merchant order ID is 102241182

I have been shopping at all saints for years I love the clothes,bags,shoes everything really. I previously bought most items in store however recent times means I turned to online. I had a recent experience whereby my parcel was stolen from my garden. After contacting All Saints they swiftly launched an investigation which was resolved in a matter of days and a new item dispatched. I was worried after seeing some people's experiences with that sort of thing but they honestly could not do enough. I was worried because I had seen previous reviews but the customer service team were great and it was totally stress free. Unfortunately I had to return the item as it didn't fit but even that was easy. You just complete the slip, attach the free return label and post. I don't normally write reviews but felt it only fair they get a positive one after my experience.

Ordered for the fist time after seeing a leather jacket my sister purchased in UK AllSaints store. Loved the style and quality. Unfortunately packaging has ruined my experience. This was Abbey jacket that is oversized style and delicate skin. It arrived terribly wrinkled. I immediately ordered a replacement that came in a very small box folded like a t-shirt creating creases in three areas and lots of small wrinkles around the fold areas. Given the type of skin on this specific jacket, it is simply ruined!! My sister’s jacket in UK, however, came beautifully wrapped with no issues. I will be returning and not getting a replacement. I really hope someone is reading these reviews to identify the issues with packaging facility, they are using wrong techniques and materials.

Bought a dress and the day I received the dress it was $80 cheaper on the website. Their site says they do pricematch and I was well within the time having had just received the item that day. Their phone lines were closed and they listed an email address to contact for the price adjustment. I took a screenshot of the current price and attached my original order with the ask. Today I get a reply that they will pricematch the price it is today vs yesterday meaning they’re shorting me $40. The whole thing leaves a bad taste in my mouth. Why should the customer be penalized because they take a day to reply?Update: they did refund me the remaining amount “as a gesture of goodwill” which is nice yet slightly condescending. People should know that while they tout pricematching on their site, they may or may not honor that. They said the price match would only be honored at the price when they get around to responding to you. So if the price goes back up by the time they respond (in my case it was a day later) you are out of luck.

I love all saints design and materials and generally products are well made, items are delivered quickly returns are easy and service is good in and out of store. I have had a few issues with their products as the quality does not always live up to the price hence the fourbut their customer service is good they will listen and try to rectify complaints.

Excellent service when I’ve called them, easy relaxed service, gave sizing advice for jackets (size down in leather jackets as they give/stretch, maybe order 2 incase of size variations as hand made, goes without saying their leathers are good quality).They told me where stock was available in the stores, the exact differences in cm between each size, quick delivery (with DPD) and easy returns. When I rang they refunded the price difference when my jacket when down in price few days after I bought it. All good. Equally excellent service in leeds store, thumbs up.Obviously full price isn’t cheap, so it’s great when sales comes around.

HI,I want to know if it's normal that even though I placed my order online 5 days ago , I haven't still received any confirmation email as it says on your website and it's mentioned by a customer in one of the comments here.Could you pls look into my order and tell me if it's already shipped.Order Number : 102662700Regards,

Exceptional Service. Absolutely brilliant customer service from all of the team at your Brighton store. We found the perfect item, and the staff were so helpful & friendly. We would have loved to have made a sale, however the size was completely sold out. You have gained a loyal customer and we will be back. We managed to find one in one of your outlets. Thank you for your help!. Great job