1月 2023

Excelent service in cancelling bookings related to the corvid 19 virus measures

Thought Hotels.com deserved some credit in respect of our experiences over many years using them - never had an issue.Due to recent Pandemic issues we have received over £800 in refunds all automatically through website so certainly can't complain at that.

I tried to amend my booking on the website and I got an error message. I then realised the booking had been cancelled! I called customer service but they wouldn't help me - said that's it you need to pay and book again. (The booking is still 2 months off and the booking was made only 30 mins before.) Called the hotel and they say they want to help but they can't do anything as they don't have the payment yet from Hotels.com so can't refund it and in any case I didn't book through them. I then messaged via Twitter asking for either an 'un-cancel' or a refund so I can re-book and the Twitter rep was great! They contacted the hotel who agreed to waive the charge and refunded me the whole amount immediately.

I had a reservation at a Loews that was pre-paid and non-refundable for 3/21-3/27, had to cancel due to COVID-19. Loews updated its policy to give full refund on reservations through 4/30, but stated that third party bookings needed to be contacted directly. Called Hotels.com a few times over the past several days and got the "technical difficulties" message, but finally got through and into the queue this morning. Waited 28 minutes, was connected, reservation cancelled, and given a full refund after agent contacted Loews to verify. Expecting "normal" response time during these extraordinary times when the world is turned upside down and inside out is unreasonable. Be patient folks! I will continue using Hotels.com without reservation (pun intended).

This website is an absolute rip off. Avoid at all costs - Booking.com is the one!

A family emergency come up, which caused me to cancel a hotel reservation. At first the hotel said they would not issue a refund, but after talking with Babylyn in the online chat, she was able to contact the hotel and get me a full refund. I have used Hotels.com in the past to get some great prices on my bookings, but I'll certainly use them even more in the future now that I know how great their customer service is.Thanks again, Babylyn!

Well I have to say , I had an issue that wasn’t my fault and it looked as though it could have been my fault, after reading reviews on here I thought I’m in for a hard time trying to sort the issue, when contacted Hotels.com via phone they promptly got on the case and sorted the issue out , to be honest , I would recommend them and will continue to use them , customer service from them was great !

Everytime I use this website I am extremely happy with the outcome. Any issue I have had with hotels , they have always managed to resolve for me. Following the covid-19 outbreak I thought I would loose out on our non-refundable booking but a member of customer service resolved everything for us . Thank you Jean Pauline for your excellent customer service !

I used Hotels.com to make a reservation in an Italian hotel in August.The experience was excellent.

OK where to start. i made a budgeted trip with Hotels.com and did very well..... with that being said lets begin. Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ Hotels.com_CUSTOMER_SUPPORT_+1__(8.5.5)_--298...2507__ i planed a trip to Los Angeles California on Oct 29th. in order to get back into a job to better my life. i used hotels.com to make my reservation. since i am on a limited budget i found something to fit it. i chose the backpackers paradise hotel/hostel located at 4200 West Century Blvd.Inglewood, CA 90304 United States