Ocak 2023

Had a washer dryer - one piece GAS GE laundry center delivered and hooked up today. The guys were quick & knowledgeable about how to connect the gas line & water lines. They came with steel braided hoses & the NPT Pipe Plug for Checking Gas Inlet Pressure.Floors were undamaged. They checked the functioning of the w/d cycles and answered my question about the sound the washer makes when the agitator is moving. (sounds kinda like an animal in distress...) Very happy with service and one of the guys had a great sense of humor despite having to carry it up 18 stairs in the rain!

The 2 men who delivered washing machine and tumble dryer went above and beyond a credit to Costco for choosing a excellent company for delivery to my partners house was excellent better service then I expected so massive thank you

I love this store. Don’t remember going to Sam’s club or Bjs for long time. best deals

The only store where the employees know every inch of their store and the prices are really good.

Had a box freezer delivered on day and time it was scheduled. Delivery guys were quick, clean and respectful of the house, and were quite aware not to ding walls or drag box across carpeting. Placed the freezer where asked and signed for delivery. Took all of 5 minutes and had a great experience. Thanks!

I just love the savings because I'm retired, but the lines are long on Saturdays and Sundays. The parking lot makes me nervous.

This was my first PC. The workers provide support instantly and give awesome tips regarding what pc is a good starter pc! Definitely would recommend to a friend.

I need to preface this review/rant by saying I love Costco.I often tell people that I never had a job because I was unemployable and thus spent my entire career in a small business namely retail. I was the mom-and-pop store so naturally, I expect the same level of service from all businesses. Ha!Having spent the majority of my time in my own retail establishment meant not really knowing how others operated. Once I retired I became a shopper and I soon found the Shangrila of retail stores, Costco. I happily paid the executive membership fee seeing value in everything they sold.Truthfully I might have a Costco problem as I am in the store at least once a week and a disproportionate amount of my discretionary spending is made at Costco.I no longer question their prices or search for a better deal. I trust them implicitly to give me value.Something happened that took a little luster from the fascination I have with Costco. Maybe it's not Costco's fault but just the general decline in American business.Here is my story. I wanted a garage refrigerator and who better to buy from during covid but Costco with free shipping and inventory to boot.I ordered online and was please with the ease and process. I was updated on when I could expect to receive the refrigerator which was delivered on time by two workers. The two workers removed the packaging and asked where I wanted the unit placed. They then went to assemble the handles but stripped two of the screws, leaving the handle loose. The workers quickly called Costco logistics and put me on the phone. The rep said she could send a new unit out or have someone else bring the screws. I said it would make sense just to get new screws and fix the handle. So the next week two more guys show up to rectify the handle. These guys show up without screws and proceed to make matters worse. They put me back on the phone with logistics and were told they could send a new unit. I asked what happens if they encounter the same issue? I then said would they offer me credit and after a long hold time, they came back and offered me $50 on a thousand dollar refrigerator.I then asked if they knew how much it has cost them so far in manpower, which was a lot more than $50. I told the Costco rep that not only am I a good customer but a shareholder and sending me a new unit was not cost-effective or good for shareholder value. but agreed to accept a new unit. A few days before my replacement refrigerator was to arrive I got a call from someone at Costco asking what happened. He understood the pennywise dollar foolish concept and said I'll give you a $150 credit now and I keep the old unit. I agreed and for a moment by faith was restored in Costco and American business.If only my story ended with the credit and a loose handle.A couple of weeks later I get an email giving me a credit for the purchase price of the refrigerator and taking back the $150 credit. So at this point, I am getting the fridge for nothing. Being an honest person I didn't know what to do. Calling Costco to explain meant spending half a day on hold. So I replied to the email with the simple word "why?"  I did not get a response.I then received an email saying if I didn't return the merchandise they would bill me for it. This puts us back to paragraph 5 and makes us both whole.Except what about my credit? Another half-day on the phone trying to explain who is on first, what is on second comedy. A Costco representative assured me all I had to do was call back when the full charge is placed on my credit card and ask for a credit. No way I pleaded after spending more of my life on the phone with Costco than I had with calling cable companies. The rep guaranteed that all I had to do was ask for a quick credit and the credit would be issued. It's all in the notes he said. My reaction was that is not good customer service. They should issue the credit at the same time they charge me for the fridge.So what happened? quick credit, all in the notes? 5-minute call? Nope, you'll have to fill out a damage form yada, yada. After a half-hour trying to explain I got through to her and she agreed to give me the credit.I'm still a fan of Costco but I do wonder about the future of American business.

It's a great Costco location! There aren't as many amenities as in a traditional (large-lot) setting, but it offers everything you need. Excellent-quality products, ranging from groceries to a large range of other items. Some price reductions are quite amazing; all you have to do is keep an eye out for them!

Ordered a new fridge. Best price around. Great delivery service as well