Ocak 2023

We recently booked our hotel stay at Quiberon France via hotels.com. I have frequently used search and booking sites similar to hotels.com to research hotels, and have then booked directly with the hotel. This seemed unfair and on this occasion we booked using hotels.com. Unfortunately hotels.com, in common with other similar sites, offer a bland booking process which often does not address potential problems. Our very major problem with this booking was parking. If I had booked directly with the hotel I would have been able to ask detailed questions about the parking arrangements rather than just accept hotels.com’s statement that parking was available. Parking was only available if pre-booked, a fact hotels.com did not mention, never mind highlight. Once at the hotel, and faced with the problem, hotels.com could not resolve the problem nor offer an alternative other than to cruise the nearby streets in hope of a parking place. Hotels.com did not help. I shall unfortunately revert to booking direct with the hotel.

Booked a room with Hotels.com as a key worker needing to stay overnight, they and charged to my card on 6th April. Gave my card to the Hilton for breakfast and parking only. They charged me for the room again. Hilton are stating that Hotels.com have not paid for the room therefore will not provide a refund until they get paid from Hotels.com.I have called Hotels.com few times for refund, as it stands (1 Month later) they have still not provided refund. All I wanted was a nights accommodation as it stands I'm in a piggy in the middle battle between Hotels.com and the Hilton!!!! Be very careful with Hotels.com they have taken my money to are certainly not quick to resolve. Issue now resolved and refunded.

I wanted to publish a positive review for Hotels.com because I have always had a great experience with them, and I feel like they are getting an onslaught of bad reviews right now due to the COVID-19 (CoronaVirus) pandemic situation. Companies that operate within the travel industry are undoubtedly suffering during this time, and I believe that Hotels.com has handled this unprecedented situation as well as they could have.I had hotel reservations with them, but my entire trip was cancelled due to the pandemic, and I was concerned that I wouldn't receive a refund because I didn't pay the extra to have "refundable" rates for cancellation protection. Despite the fact that COVID-19 is a situation that is out of everyone's control, the Hotels.com website (and the policies you agree to when you book through them) clearly states that they WILL NOT refund you for a cancelled hotel booking unless you purchase the refundable option. For that reason, I didn't expect Hotels.com to refund me for my trip that was cancelled due to COVID-19, especially when you consider the fact that their business is likely taking a major financial hit through all of this.HOWEVER, when they began emailing their customers and even posting to Twitter, their message was clear: they would be REFUNDING EVERYONE, but their manpower and resources were extremely limited because thousands and thousands of people were trying to reach them to cancel their reservations all at once. They apologized for the long hold times and the website crashes, but their call center and website server were BEYOND maximum capacity.I truly believe this is when all the terrible reviews for Hotels.com started popping up everywhere, and I just really don't think they're warranted. They genuinely seem to be working hard and doing the right things, given this wild situation.I've had zero negative experiences with Hotels.com in the 5 years that I've been using them, and I'm looking forward to many more after the pandemic has passed. To any decision makers for Hotels.com: THANK YOU for making the decision to refund ALL your customers (even those of us who didn't purchase cancellation protection)! I have a feeling that some form of government, media, or public outcry would have forced you to make that decision eventually, but you announced it early and were diligent in your efforts, which shows your true colors.

Had a sudden loss in the family after booking a holiday, hotels.com were very compassionate and resolved the matter for me. Thank you for your help much appreciated!!

Well I have to say , I had an issue that wasn’t my fault and it looked as though it could have been my fault, after reading reviews on here I thought I’m in for a hard time trying to sort the issue, when contacted Hotels.com via phone they promptly got on the case and sorted the issue out , to be honest , I would recommend them and will continue to use them , customer service from them was great !

Great rewards for travelling with very good prices. I am a very picky traveller and always want the best deal. I always look through 4-5 different accommodation sites ranging from AirBNB to Hotels to Hostels. It seems that Hotels.com always has the best prices (excluding tourist tax and other taxes).If you dont want to get scammed like all the other reviews, use your brain. Never buy gift cards and never do give private info over the phone.

Sad to hear of some people's experiences. I had a trip booked to Italy in May, staying in 4 different hotels. Due to Covid19 my flights were cancelled and Italy was in lockdown, meaning my trip was a no-goer and had to cancel all 5 hotels.Hotels.com refunded me within a month for all of them....I even got my flights refunded by Jet2!!I use hotels.com often on both business and pleasure and have never had a problem...plus the 1 free night after 10 is a real bonus...unlike other hotel sites.

This company has always done right by me, and considering the nature of the industry it is dealing with and how many things could go wrong I think it does a great job.

Hotels.com is owned by Expedia Group. This is a worldwide platform that is used by hotels to get their rooms sold to customers using Hotels.com website among others. Hotel partners mainly detest Expedia group because their commissions are just too high and there is zero support to lodging partners. Do not trust the pretty pictures of hotel rooms on Hotel.com website, the room you are going to get is probably going to be one of those bad rooms that hotel would not sell by themselves. Use your common sense and book directly from hotel’s own website.