1月 2023

Orders are delivered on a timely manner.Customer service are always ready to help in the best way they can.

Amazing customer service

I have ordered from souKare many times. This past purchase was a bit different. My package got stuck in customs to be imported into the US (which has never happened before). A customs agent called me and told me they were likely not going to approve my package because I did not send in a *valid* prescription for my contact lenses. In the meantime, souKare must have worked some magic or something because it cleared customs and they also provided more information to the agent which somehow allowed my package to continue en route. Mind you, in the U.S. you typically need a prescription to order any lenses, let alone overseas, so I was puzzled as to how this was approved, but I was relieved. So after my package cleared customs in Memphis TN, it was on its way to destination in WV. When it got to destination facility, my package had to again get customs clearance. This made me worry. This clearance delay held up my package for 1 day. So all in all, my package was only late by one day but I applaud the souKare team because I don't think my package would have even left customs if they hadn't provided the extra information to proceed. If you are buying from america, be ready to send your prescription to customs and have the manufacturing numbers of your lenses or else your package might sit there for longer than intended and really cause some anxiety because these lenses are not cheap. Mine still came through with no prescription but I fully believe that's why it was held up twice.

It is easy for me to compliment the wonderful services souKare.com has provided me. Every order that I have placed is always on time on or before the scheduled delivery date. No problems, no complaints. Only praise!

I’ve been using Soukare for several years. I live in the US and go to their website periodically. Their Customer service is exceptional. Usually, the lenses ship within a day and I get them on the same week if I order on a Sunday. Thanks Soukare

To whom it may concern to Soukare. I am very happy receiving my contact lenses and really appreciate the effort of the packaging its has a very nice touch.With the current pandemic I find it hard to buy contact lenses thru optical shops and sometimes the exact color of contact lenses you want is not available. So I decided to search online for contact lenses 2 months ago however my eye power of my preferred color is not available. Last week I check soukare if my desired color and eye power is available. It was available so I immediately ordered as they the cash on delivery option which I am comfortable buying online if its COD..I would like to send this review anywhere as I am very happy with the product and packaging.Looking forward for more orders even in the future I will be in a different country.Thank You Soukare.

Update: I sent a message to both the support and care team and they fixed my issue within minutes of opening (in Dubai time). I have changed my rating and review based on their quick action to do what I asked to resolve the situation.Old review: I wish I read this before I ordered.

Great service. Great product. Quick delivery. Original order was not in stock but alternative was shipped out quickly after getting back to me.

Real deal. Quality lenses, nice packaging, fast shipping and you could track your package's adventure online. I'll surely buy again from Soukare.

Excellent service and delivery time. They call you the very next minute once you order and confirm the delivery date.