1月 2023

I use an 8T and the wife uses a 7T, the phones are great. A few compromises to keep the price well below other flagships from the likes of Samsung but these are negligible (no wireless charging on the 8T for example)But why, why, why do they not listen to their customer base. The way the power button and volume rocker are placed (on opposite sides of the phone) makes accidental screenshots a complete nightmare. Whenever you pick it up you naturally place your fingers on both the volume down and power button which on an Android device takes a screenshot. This has been happening on many generatiopns of device but yet they still refuse to alter the design or at least impliment a software update where you can adjust the screenshot settings (a 3 second timer would fix the problem straight away).There is 100's if not 1000's of posts on Reddit and other social media about almost everyone having the same issues but it has never been adressed. This single reason will stop me from looking at OnePlus for my future devices and it's such a shame as a fix would be relatively easy to implement.

Excellent product (OnePlus 6). fully satisfied

I recently purchased a OnePlus 8T directly from the OnePlus website. Unfortunately, although there was nothing wrong with the device itself, I found it too large for me to use comfortably so initiated a returns process for a refund under their 15 day guarantee applicable here in the UK.Despite all that I read online about how bad the company are at this side of things, I wanted to post my own experience for balance as I had no issues.The return was approved automatically, I was emailed a pre-paid Tracked 24 label to attach to the package and it duly reached OnePlus on the next working day. It was delivered about 730am, and by 2pm the same day I received an email confirming the refund would be processed shortly. About half an hour later, Paypal confirmed the refund as complete. Quick, efficient and issue-free. I was quite concerned prior to sending after reading all the problems some customers have had, but all I can post is that it's not always like that, as my experience should hopefully show.

OnePlus have always been very helpful when you speak to them on the phone. Had a few issue's lately where we had problems with the courier picking up a phone saying I had to pay for a pick up, then I didn't, then it was booked, then it wasn't even though OnePlus supplied a pre paid label and they completely looked after me throughout the whole frustration. Turned out my phone didn't need to be sent for repair in the end however the fact that OnePlus cared is what matters the most so I appreciate them dearly. Their phone's are fantastic too and easily the best out there as well as working well.

Dropped my phone and damaged the screen. Requested a repair. Courier came Tuesday to collect it. Had to be sent to Poland and on Friday morning, the courier arrived again with my phone, in perfect order. Best of all there was no charge. Very impressed with the service. Such a quick turnaround

I switched from Apple to OP, with the release of the OP 7pro. Now, my whole family has switched to OP phones. In the past year of owning OP devices, the hardware and software shows excellent performance. In fact, I feel foolish for using Apple products for so long. I have had no reason to contact customer service, so I am unable to comment on that. However, I do not like that OP manufacturers devices that are only released in certain markets, limiting options for US customers.

Excellent costumer support!Fast and solid devices(bought many oneplus phones)

Great company to deal with and they make the best mobile phones on earth! Shipping was under 4 days and the actual device is unbelievable, the best phone I've had the pleasure of using, and I've had a lot! My only gripe is that Oneplus was well known for its lower price range but its slowly creeping up to the likes of Samsung etc

I have been with OnePlus for 4 years. I owned the 3 and the 5t. Both brillant phones. I am a hospital doctor and unsurprisingly am very busy at the moment.I ordered the 8 12/256 in the UK and loved it. Exactly what I wanted, not too big, future proof and high quality.After a few days I noticed it was dropping calls, at first I thought it was my area of reception but it is not as the 5t was perfect when tested the same time with the same sim card. Dropping calls is a problem for everyone, but for a busy doctor in COVID times it is a disaster. I tried calling. .... But guess what. I contacted them via email and the community and explained my problems and my occupation, but there was no hurry, just bounced from one person to the next. Then I noticed the phone kept freezing when browsing and the auto brightness on the screen didn't work. I contacted them again and asked to send my phone back.Which they finally sorted. They have now given me a full refund. It felt like there was a problem with their customer service but they sorted it.I am sad about the phone because I love the oneplus brand but not their customer service. I have no problems receiving a faculty phone..... It happens, but it would be better if the customers felt listened to and was easier to keep the same conversation going. I would still buy oneplus again as I love their products and have had 4 very good years.

Recently received my new OnePlus 9 - great spec phone at a good price, fast shipping and absolutely no issues. My only complaint is it advertises 11 hours screen time and I barely get 5 if I'm lucky, but that's sufficient for more than a day's normal use. I've had three OnePlus phones now and always been happy with them.