2月 2023

Very inpressed,problem sorted with no nonsense

I have been using Adobe products for over 8 years to produce all sorts of media content for my clients. (AE, LR, PS, ME, PR, AU, AI)Adobe's software is the best in the industry for creatives, so Five stars for the software.Adobe's business model is not. So deducting 2 stars for being a greedy subscription service, and for force feeding you Creative Cloud bloatware. In the days of CS6, you would pay once. Not $200 a month for life.I disagree with the majority of the one star reviews here. These are mostly written by folks who don't bother reading T&C's, or are just grabbing free trials every month to photoshop their Instagram.

i have been a subscriber for 1 and a half year in photography plan, also they gave 3 months for free when i decided that i want to cancel my subscription, after 3 months passed and i told them that i want to cancel my subscription and because the 3 months were part of an annual subscription i should have paid my cancellation fees ( that is in the terms and services) but there was a wonderful customer service who decided to waive off the fees. all i want to say is Thank You Adobe.

Simply love their video editing softwares. Bit of learning curve, but once you pass that hurdle you'll see ROI.

Best but too expensive. Photoshop, Premiere, and all of their other apps are some of the best, if not THE best on the market, I'm using premiere and photoshop for a long time. I tried other video edit programs, free and not and none of them gives me this variety and accessibility. But the price of adobe's products is very high and not a lot of people can afford that.

I'm talking about the FRENCH WEBSITE (.fr) and their Call Center. I had billing issues (my mistake not theirs) and they were very helpful and comprehensive. They even presented me with more helpful solutions than I was hoping for. I wish other big companies would care as much about their customers as they did with me.

Tried Adobe Reader, but it didn't have a feature I wanted, Deleted it from PC but I forgot to cancel the trial. Cancelled after a payment was taken and without having to contact sales or customer support, the refund would be automatically sent, A+++, this is how accidental payment cancellations should be done.

I had some difficulties making the payment on the Adobe platform, therefore I wanted to contact support. They attended to me quickly, they did not even take the time to analyze my problem but simply sent me to tutorials or FAQs offered by the company. Outside of that, his articles like Photoshop are for me the best in the industry.

I'm really confused seeing all these negative reviews. I guess that mostly dissatisfied clients tend to give reviews.I use Adobe products since I was in the middle school - mostly photoshop. Adobe's software are popular and used by many people. It's an abstraction nowadays to be a graphic designer, and not knowing what a Photoshop is, and how to use it.Someone mentioned "endless updates" - I would count that as something positive, It's great that the developers constantly work to improve their software. Well, of course it's incredibly irritating if you have to quickly make a project, but instead opening, your softwre starts to download updates. I didn't have any contact with the customer service, however my boss had, and relying on his opinion I can just say that the customer service is not perfect.

Excellent Company.